After the initial tour of our facility, our admissions team will meet with you and/or your family to gather important information about you and your needs. In order for us to develop your clinical plan and ensure proper billing, it will be important that we obtain several key documents from you.

Our admissions team will review all of your required documents, ensure that you have copies, explain our programs and services that will be provided, and answer any questions that you may have. You may also meet with a member of our business office to review any financial related matters.

Upon arrival, you will be welcomed like family. You will receive a welcome packet to orient you on our programs and services, a menu selection, an activities calendar, a copy of our most recent newsletter, and a welcome basket with items to make you feel at home.

Members of each department will introduce themselves and personally welcome you to your new home.

We offer admissions 24 hours a day, 7 days a week so that no one is ever without a place to go. We also offer pre-registration for admission after a surgery.

This service, although it seems simple, is vital to the continuum of care often needed, but is not always available at other facilities. However, at Sterling Village, we are prepared and available 24/7 to accept a patient. Whether being discharged from an acute care stay, or directly from the Emergency Department, patients will receive the attention and care needed to make the return home as quick as possible.

In addition to providing an immediate solution while a longer-term plan of care is being developed, we can often begin the recovery process sooner than even a hospital could.

If you or a loved one will be going into the hospital for an elective surgery such as a knee or hip replacement, we can help you coordinate the entire process so that the transition from that acute care setting to ours is smooth and stress-free.

Prior to your scheduled surgery, we will work with you to verify your insurance and assist you in completing your initial paperwork regarding your stay in our rehabilitation facility. Once the necessary paperwork is complete, we will coordinate with your physician and the hospital social worker to ensure that the transition of care runs smoothly.

There are multiple benefits of “planning ahead” for both the patient and their family. Having things in place for treatment after surgery helps make the entire process easier and less stressful for everyone involved.

By “pre-registering,” you can establish your treatment plan with the team of professionals who will be working with you on your road to recovery. This will let you know what to expect, to understand what programs and services you will be receiving, and give you confidence that your needs are being met even before you arrive!

This peace of mind can make your road to recovery easier and even potentially decrease your length of stay. You can even arrange to stay the night before, making the transition to surgery and back a smooth continuum of care.

We believe that your focus should be on getting well and being able to return home, not on transitioning from surgery to a rehabilitation facility.

•     Develop a partnership with your physician and rehabilitation team
•     Customize your postoperative recovery protocols
•     Tour the facility and the rehabilitation department
•     Get acquainted with your therapist and nursing staff
•     Establish a presurgery exercise program
•     Become familiar with adaptive equipment and assistive devices
•     Complete admission paperwork prior to admission
•     Select your room preference in advance